UPGRADE TO ONLINE VITAL RECORDS APPLICATIONS – FASTER SERVICE, HAPPIER CITIZENS
Join the many clerks offices, public health departments, and other vital statistics offices that have modernized their vital records application process with VitalDirector by Permitium. Our software provides your staff the tools necessary to work more efficiently and process applications for birth, death, and marriage certificates in a fraction of the time. Citizens enjoy a secure, seamless online experience, and your agency benefits from increased productivity. Upgrade to digital today!
ARE YOUR PROCESSES STUCK IN A PAPER JAM?
Still relying on paper-based workflows? You’ve made it work for years, but outdated processes slow you down. Manually typing, filing, and handling frustrated walk-ins wastes valuable time. With our online birth, death, and marriage certificate application system, you eliminate the hassle—so your team can focus on service, not paperwork.
ARE THIRD-PARTY PROVIDERS HARMING YOU AND YOUR CITIZENS? CHECK THESE VITAL SIGNS
COSTLY
These providers—or middlemen—are costly for both citizens and agencies, charging overpriced service fees that can drive up certificate costs by more than 50%. Meanwhile, agency staff still handle all of the order processing.
BARRIERS TO CUSTOMER SERVICE
Your agency depends on a third party to issue refunds or update your customer site to reflect operational changes, leaving you with less control over essential services.
MISSING ORDERS
Frustrated customers are constantly calling your office, inquiring about orders they have already paid for—yet you have no record of receiving them. This not only creates confusion and dissatisfaction but also adds unnecessary strain on your staff, who must resolve issues caused by third-party inefficiencies.
DECLINING CUSTOMER SATISFACTION
When ordering through providers like these, customers often assume the process is handled directly by your office. Any misstep in the process or customer service issue reflects poorly on your agency, even though it’s out of your control. A complicated user experience can frustrate citizens, causing many to abandon online applications altogether and increasing walk-in traffic, further burdening your office.
VitalDirector is more than a provider—we are your partner. We equip you with the tools to thrive in the digital age, enabling you to deliver the superior online and customer service experience your citizens deserve.
WITH PERMITIUM, YOU’LL GET MORE DONE IN A FRACTION OF THE TIME. WITH COST EFFECTIVE OPTIONS TO YOUR AGENCY.
With Permitium’s cloud-based system, applications are processed online with no manual data entry or phone calls. Citizens can apply, pay, and track orders online 24/7.. Your staff serves the public faster and more effectively, seeing orders in real-time as they’re submitted. With integrated express shipping from UPS and USPS your citizens have the delivery options to fit every situation. We also provide staff the tools to expedite and print labels directly from the system. Our goal is to make it a positive experience all around.
CUSTOM-BRANDED SITES THAT BUILD TRUST
We design a secure, custom-branded online portal that seamlessly matches your agency’s website, ensuring citizens instantly recognize they are on a legitimate, government-approved platform—not a fraudulent site. This builds trust and confidence in the application process. Citizens enjoy a user-friendly experience with multiple delivery and payment options, while your agency provides a modern, secure, and professional service from start to finish.
CITIZENS APPLY & TRACK ORDERS ANYTIME, FROM ANY DEVICE
Today’s citizens expect convenient, mobile-friendly services. With real-time order tracking, applicants stay informed without calling your office. Online applications are also safer and more secure than walk-ins or mail-ins. Have walk-in customers? They can apply on the spot using their smartphones or a kiosk.
A Small Fee They’re Happy to Pay
No need to take time off work, pay for gas, or wait in line—citizens gladly pay a nominal service fee for the convenience.
No Printer? No Problem!
Most people don’t own printers anymore. Ditch the paperwork and give applicants a fully digital experience.
A CENTRALIZED DASHBOARD GIVES YOU FULL CONTROL
Easily track every application in real-time. Send requests for missing documents, verify IDs instantly, issue refunds, and access Permitium’s 24/7 support—all from one centralized dashboard.
All Applications, One Queue
Every staff member can view, manage, and process applications from all intake sources without downloading files.
FOR HOSPITALS: MOBILE BIRTH CERTIFICATE APPLICATIONS
New parents can order and pay for birth certificates right from their hospital room. Our QR code flyers make the process fast, secure, and hassle-free—enhancing the patient experience while reducing office visits.
PERMITIUM: FASTER, SAFER, AND SMARTER AUTOMATION
With built-in ID verification, compliance tracking, and audit trails, fraud risks are minimized while reporting and fund reconciliation become effortless. Automation is no longer a scary word—it’s your agency’s path to efficiency and peace of mind.
LET'S TALK
Want to see how VitalDirector can transform your agency’s workflow? Book a demo today and let’s get you set up—fast and hassle-free!
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