Driving Digital Adoption: Fresno County’s Approach to Reducing Walk-In Applicants
Stephanie Garcia, Fresno County Public Health-Vital Statistics Coordinator
Fresno County Public Health has seen a remarkable shift in how citizens request birth certificates, reducing walk-ins and improving processing efficiency. With the implementation of Permitium’s VitalDirector, their agency has responded to a 42% increase in applications, offering a seamless, online solution that meets citizens’ expectations for accessible and convenient digital services.
What You’ll Learn in This Webinar:
- How Fresno County Public Health continues to cut down on walk-ins, allowing staff to focus on faster order processing.
- Why online solutions like VitalDirector align with the needs of a digitally-forward public.
- Effective strategies to increase citizen adoption of new technology, making online vital records requests the preferred choice.
