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Next Generation CCW Application Experience

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The Customer

Prior to implementing PermitDirector, the Riverside County Sheriff's Office used a cumbersome paper-based CCW application process that required applicants to either apply in person or via mail. Since onboarding with Permitium in 2019, they have improved the process by 100%, becoming the agency with the state's highest application volume. The new online system was welcomed by both staff and citizens, and Riverside currently processes about 13,000 CCW applications per year with an average processing time of just three weeks!

Population

2,418,185

Former Solution

Paper Applications

Use Case

Concealed Carry Weapons Applications

Became a Customer

April 2019

The Challenge

Riverside County Sheriff’s CCW unit faced a slow, paper-based process that took up to 14 months to issue permits and was further delayed by incomplete applicant documentation.

  • Paper-based inefficiencies: Prior to implementing PermitDirector, Riverside County Sheriff’s CCW unit relied entirely on in-person or mail-in paper applications.
  • Lengthy approval time: Processing CCW applications could take up to 14 months.
  • Frequent documentation issues: Incomplete documentation caused even more delays due to back-and-forth to gather all documents.

The Solution

The implementation of PermitDirector in 2019 streamlined the application process, reduced approval times, and improved overall efficiency for both staff and citizens.

  • Implementation of PermitDirector: In April of 2019, the department adopted PermitDirector, transforming its paper-based process into a streamlined, online system.
  • Comprehensive applicant requirements: The new process requires applicants to submit all necessary documents upfront, which drastically reduced delays.
  • Efficient workflows: The implementation enabled faster application processing, reducing the average time from 14 months to just 3 weeks, with some approvals taking as little as 1 week.

The Impact

Since adopting PermitDirector, the CCW unit has seen faster processing times, increased morale, and improved convenience for citizens applying for permits.

  • Significant time savings: PermitDirector has reduced the processing time by more than 85%, improving overall efficiency and allowing for more than 47,000 permits to be issued since its adoption.
  • Improved morale and teamwork: The ease of use and automation brought by PermitDirector not only enhanced the team’s efficiency but also improved employee satisfaction.
  • Increased accessibility for citizens: Citizens can now apply for permits from the comfort of their own home or on their smartphones, making the process much more convenient and reducing the need for in-person visits​.