"VitalDirector gives us more control over how we process vital requests while giving the customer the ability to track their order real-time."
- Sharon A. Davis , Register of Deeds
The Customer
The Durham County Register of Deeds Office was struggling with a bulky and time consuming paper-based system prior to implementing VitalDirector. They needed to find a system that would simplify the process and speed up turn around time for customers to receive their orders. Switching to our online option made the vital records process much more efficient for both citizens and staff. The launch of VitalDirector for funeral homes in 2020 led to a significant increase in death certificate requests and a $29,000 increase of revenue.
The Challenge
How to simplify and speed up the vital records ordering process, while improving communication and reporting to both customers and staff.
• Time consuming paper-based process
• Limited transparency to customer on time-line to get order
• Inefficient system for sharing reports within the office
• Received faxes or mail requests from funeral homes, often outside of Durham County
The Solution
Implement a secure, user-friendly online system with automated status updates and easy-to-use dashboard.
• Online ordering system to increase access
• Real-time status updates for customers
• Easy-to-use system for citizens and staff
• Shared reports to increase department communication
The Impact
A transformed system that allows ordering anywhere, anytime, which led to a significant increase in revenue.
• Online system allows citizens to order 24/7, 365 days a year
• Higher volume of death certificates lead to $29,000 revenue increase
• Customers receive automated real-time status updates
• Dashboard to easily share reports within the office
