"If you build it, they will come. Going with VitalDirector was all about improving delivery to our constituents, giving them more access, and a higher level of service."-John Warren, Dallas County Clerk
The Customer
Hon. John F. Warren was elected as County Clerk for Dallas County in January 2007. Over the past few years, his focus for the County Clerk’s office has been to implement technology to create efficiencies that save taxpayer dollars and to improve customer service while making the office accessible 24 hours a day in a virtual environment.
The Challenge
How speed up application processing time while providing citizens with a 24/7 solution they can access anywhere.
• Time consuming paper-based process
• Office hours challenging for busy applicants
• Geographic barriers preventing access
• Absence of order tracking system
The Solution
An online, mobile-friendly solution that is secure, user-friendly, and includes a dashboard for reports and tracking.
• Automated system to speed up application processing time
• Online, mobile-friendly ordering option that is available 24/7
• Dashboard with shared reports and real-time status updates
• User-friendly application platform for both citizens and staff
The Impact
A much more efficient experience for both citizens and staff that reduced processing times and led to a significant increase in revenue.
• Increase in birth certificate applications of 14,000 after going live with VitalDirector, leading to a $184K revenue increase
• Application processing time reduced from 15 minutes to 4 minutes
• Citizens able to apply 24/7 , from anywhere, even when office is closed
• Easy reporting and status updates increase citizen and staff satisfaction
